MetaBit


Support Policy Page


Support Policy for MetaBit

At MetaBit, we are dedicated to providing outstanding customer support and ensuring that our clients have a seamless experience with our services. Our support policy outlines how we assist you, the response times you can expect, and how to contact us for assistance.

1. Support Availability

Our support team is available to assist you 7 days a week, from 9:00 AM to 6:00 PM (UTC). Outside of these hours, we aim to respond to critical issues as soon as possible.

2. Types of Support Offered

We offer the following support options:

  • General Inquiries: For questions about our products, services, or platform usage.
  • Technical Support: For assistance with platform issues, account problems, or technical troubleshooting.
  • Billing & Payments: For queries related to payments, invoices, or billing concerns.
  • Account Management: For help with account settings, profile updates, and data requests.

3. How to Contact Us

You can reach our support team through any of the following channels:

We aim to respond to emails within 24 hours and provide a resolution for most issues within 2-3 business days.

4. Response Times

We strive to provide prompt support. Below are the typical response times:

  • General Inquiries: Response within 1 business day
  • Technical Issues: Response within 24 hours
  • Billing/Payments: Response within 1-2 business days
  • Account Issues: Response within 1 business day

In case of a high volume of inquiries, our response time may be slightly delayed, but we will keep you updated on the status of your request.

5. Support During Holidays

We are committed to providing support during holidays. However, there may be delays in response times due to limited team availability. In case of urgent issues, we recommend contacting us via email or our live chat service.

6. Escalation Process

If you are not satisfied with the support you’ve received or your issue has not been resolved within a reasonable time frame, you can escalate the matter by contacting our Support Manager at info@meta-bit.io. We will review your case and ensure it is prioritized.

7. Limitations of Support

While we strive to offer comprehensive support, please note that we do not provide:

  • Third-party software support: We are not responsible for troubleshooting third-party tools or services.
  • Custom development requests: Our support team is not able to provide custom development services for your account or platform.
  • General business consultations: We do not offer business strategy consultations or market analysis.

8. Support Hours and Time Zone

Our support hours are based on UTC (Coordinated Universal Time). Please adjust your expectations based on your local time zone.

9. Updates and Maintenance

We may perform regular maintenance or updates to the platform that could temporarily affect service availability. We will notify you in advance via email or through platform notifications if there is any expected downtime or service interruptions.

10. Customer Feedback

We value your feedback! After receiving support, we may ask for your input on the quality of the assistance you received. This helps us continuously improve our service and provide you with the best possible support experience.

11. Terms of Use

By using our support services, you agree to comply with our Terms of Service and Privacy Policy. We reserve the right to suspend support for users who violate these terms or engage in abusive behavior.

Contact Us
If you have any questions or need assistance, please feel free to contact us:

  • Email: info@meta-bit.io
  • Phone: +967 774400604
  • Live Chat: Available on our website
  • Address: [Your Company Address]

Last Updated: November 21, 2024

WhatsApp